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Being a leading luxury automaker with a reputation for high quality products and exemplary customer service, where it is ranked highest among other luxury brands. Customer satisfaction should be extended through an exclusive loyalty program to its customers and VIP Lexus members.  Exclusive by Lexus is a continuation of the luxurious Lexus experience.

 

 

Concept:

Exclusive elite services and superior benefits offered to its most valued customers. Through the extensive top-notch services, the program is to exceed the expectations of its clients.

 

Owners of Lexus cars registered with CTA will automatically join Exclusive by Lexus to receive a membership card allowing them a great set of benefits and services over the year. Exclusive by Lexus is the prominent service through which a 3rd party supplier, a Concierge company will be outsourced to provide the services to the members.

 

A card will be printed exclusive to Lexus members. Each card comes with an ID number and entitles the member to a list of premium every day-to-day services as well as other special benefits and privileges. The service to run through telephone/website and to be integrated on a Lexus mobile application.

 

 

The List of Services:

  • Maintenance Services
  • Cleaning Services
  • Personalized delivery Services
  • Various Document Re-issuance (government rules apply)
  • Rent a Car Services
  • Elite Airport & City Transfers
  • Restaurant & Hotel Reservations
  • Travel Arrangements
  • Ticketing – concerts, events, films
  • Event Management Services
  • Moving & Packing Services
  • Shipping Services

 

Aside from all the services, the company has partners which entitle their members to special benefits. Such partners vary from top hotels, restaurants, and other retail stores.

 

The Lexus Club members will enjoy the following benefits:

 

  • The Lexus App
  • Lexus Concierge Service
  • Pre-release tickets and exclusive access to entertainment events
  • Special discounts and offers
  • Service Loan Cars
  • Roadside Assistance
  • Onsite Maintenance, car pick up and replacement.
  • Airport Valet Service